Refund policy
We have a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement.
To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a replacement, you can contact us at thefashionbakeryllc@gmail.com. Please note that replacements will need to be sent to the following address: 775 Steele Rd trlr #25 Alvin, Texas 77511
If your replacement is accepted, we’ll send you a shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.
You can always contact us for any replacement question at thefashionbakeryllc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept replacements for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept replacement on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We do not issue refunds, however we can offer you a replacement for your item. We will notify you once we’ve received and inspected your original order. If approved, you’ll be sent your replacement item within the same shipping period as the original order.
If more than 15 business days have passed since we’ve approved your replacement, please contact us at thefashionbakeryllc@gmail.com.